Deliverability and troubleshooting
Sending health, bounces, spam placement and why an email did not send.
7 articles
- Understand your sending health scoreYour sending health score starts at 100 and loses points for each setup or reputation problem. Every problem comes with a button that opens the fix.
- Why was my email not sent?Meisa skips an email when your setup, account or the contact blocks it. Find the reason on the contact, broadcast report or API response, then apply the fix.
- How the frequency cap protects your contactsThe frequency cap limits how many marketing-style emails one person gets per hour and per day. New products start at 2 per hour and 4 per day.
- My emails are going to spam: what to checkCheck your domain has DKIM, SPF and DMARC, your sender uses that domain, and bounce and complaint rates are low. Then review your list and content.
- Handle bounces and spam complaintsMeisa stops mailing hard bounces, dead mailboxes and people who report spam automatically. Your job is to keep delivery tracking on and watch your rates.
- My domain is still pending verificationA domain stays Waiting for DNS until your provider sees every record. Open View records, fix the rows that say Not found yet, then click Check my records.
- Why do my open rates look lower than in other tools?Meisa shows a real open rate with machine opens removed. Security scanners and privacy proxies open email instantly, and other tools count those as people.
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