# Read a contact's profile and activity

Source: https://help.meisa.io/articles/contact-profile-and-activity

Every contact has a profile page with their details, tags, email preferences, sequences and a full history of emails and events. Open it from **Contacts** by clicking the person's row, or choose **View profile** from the row's menu.

![A contact's profile with summary, details and activity](https://cdn.kamaan.io/kamaan/sites/6ae9f671d5ea373710b2366f/images/meisa-contact-detail-ddbe8b9b.webp)
## Read the profile

1. Go to **Contacts** and click a contact.
2. Read the summary line at the top, for example "12 emails delivered, opened 7 (58%), clicked 3." It tells you at a glance how this person responds to your email.
3. If Meisa no longer emails them, a line under the name says why, for example "This address bounced, so Meisa won't email it."
4. Scroll through the sections below.

## Sections on the page

- **About:** Email, First name, Last name, **Your app's ID** (when you send one from your app), **Source** (how they were added), **Added** and **Last activity**. Click **Edit details** to change them.
- **Tags:** the tags on this person. Use **Add a tag** to add one, or remove a tag from here.
- **More about them:** the custom fields stored for this person, such as plan or company. See [Use custom fields and tags](/articles/custom-fields-and-tags).
- **Email preferences:** each email type (for example **Product updates** or **Offers and promotions**) with Subscribed or Unsubscribed. People change these themselves from the preference page linked in every email.
- **Sequences:** every sequence they are in, with "In progress since" or "Finished".
- **Activity:** two tabs.
  - **Emails:** every email sent to them, whether it came from a broadcast, a sequence or was sent one to one, with its state: Queued, Sent, Delivered, Opened, "Opened N times, clicked", Bounced, Marked as spam or Failed. Click an email for its details.
  - **Events:** things that happened, such as tags added, sequence steps, unsubscribes and events your app sent to Meisa.

## Actions on the profile

- **Send email:** write a one-to-one email to this person. It is unavailable when they are unsubscribed, bounced or marked you as spam.
- **Unsubscribe:** stop broadcasts and sequence emails to them.
- **Re-subscribe:** shown only for unsubscribed contacts. You must tick that they asked to be re-subscribed.
- **Delete contact:** deletes the person and their history. The address could be imported and emailed again later, so to stop emailing someone, unsubscribe them instead.

## Troubleshooting

- **Open counts look low:** Apple Mail privacy and security scanners make open data noisy. See [Why do my open rates look lower than in other tools?](/articles/why-open-rates-look-low).
- **Send email is greyed out:** hover the button to see why. Usually the person is unsubscribed or their address bounced. See [Unsubscribes and suppressed addresses](/articles/unsubscribes-and-suppressed-addresses).
- **An event from your app is missing:** check that your app sends events for this email address. See [Send events and contacts from your app](/articles/send-events-from-your-app).

## Related articles

- [Unsubscribes and suppressed addresses](/articles/unsubscribes-and-suppressed-addresses)
- [Use custom fields and tags](/articles/custom-fields-and-tags)
- [Enroll contacts in a sequence](/articles/enroll-contacts-in-a-sequence)